Refund & Cancellation Policy

For standard bakery orders, cancellation requests must be made at least 24 hours before the scheduled delivery or pickup time to qualify for a full refund.

Orders cancelled less than 24 hours before the scheduled delivery or pickup may not be eligible for a refund, as preparation and ingredient costs may already have been incurred.

Custom cakes, personalized products, large orders and products requiring special ingredients or decorations are prepared specifically for each customer.

Cancellation of these orders must be requested at least 48 hours before the scheduled delivery or pickup time. Once preparation or customization has started, the order may no longer be eligible for cancellation or a full refund.

If you receive an incorrect item, a missing item, or an item that does not match your confirmed order, please contact us as soon as possible.

Depending on the circumstances, we may provide a replacement, store credit, or refund for the affected item.

If your order arrives damaged or there is a significant problem with the product, please contact us within 4 hours of delivery and provide clear photographs or videos of the product and packaging.

After reviewing the issue, we may offer a replacement, store credit, or refund where the issue is determined to be our responsibility.

For food safety and quality-control reasons, we may not be able to process a refund for a product that has been substantially consumed or disposed of.

Please keep the product and packaging until your complaint has been reviewed, as we may require photographs or other information to assess the issue.

We do not provide refunds where the product was correctly prepared according to the customer's order and the customer:

• Changes their mind after the order has been prepared;
• Does not like the flavor they selected;
• Does not like the design or decoration that was approved;
• Ordered the wrong size or quantity;
• Ordered the wrong product; or
• Decides that they no longer require the order.

We cannot provide a refund where an order cannot be successfully delivered because of:

• An incorrect or incomplete delivery address;
• An incorrect or unreachable recipient phone number;
• No one being available to receive the order;
• The customer refusing to accept the order; or
• Other circumstances caused by incorrect information provided by the customer.

Where possible, we may offer redelivery at an additional delivery charge.

Once a refund has been approved, the refund will be processed using the applicable payment method.

The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or payment gateway.

To report a problem with an order, please contact our support team and provide:

• Your order number;
• Your name and contact number;
• A description of the issue; and
• Photos or videos where applicable.

We will review the matter and respond as soon as reasonably possible.